Joel Pike
About Joel Pike
Joel Pike serves as the Director of Customer Success at Paystone, leveraging his extensive background in customer success and hospitality management. He has held various roles at NiceJob and other organizations, focusing on enhancing customer experience and team management.
Current Role at Paystone
Joel Pike serves as the Director of Customer Success at Paystone, a position he has held since 2021. In this role, he focuses on enhancing customer satisfaction and ensuring successful outcomes for clients. His experience in customer success management allows him to implement effective strategies that drive customer engagement and retention.
Previous Experience at NiceJob Inc
Prior to his current role, Joel Pike worked at NiceJob Inc in various capacities. He began as a Customer Success Specialist in 2018, then progressed to Customer Success Manager from 2019 to 2021, and briefly served as Customer Success Director in 2021. During his tenure, he played a significant role in managing the Customer Success team during an acquisition and led the transition to remote work amid the COVID-19 pandemic.
Background in Hospitality Management
Joel Pike studied Hospitality Administration/Management at Vancouver Community College, where he earned a Bachelor's degree from 2005 to 2010. His background in hospitality has equipped him with skills that he applies to enhance customer experiences in the tech sector. He has held various positions in the hospitality industry, including roles at Pan Pacific Vancouver and Princess Cruises.
Career Development and Skills
Throughout his career, Joel Pike has actively sought opportunities to learn new skills and improve his professional capabilities. He has held multiple roles in customer service and management, demonstrating a commitment to professional growth. His interest in teaching indicates a desire to share his knowledge and experiences in a post-secondary educational setting in the future.
Experience in the Food and Beverage Sector
Before transitioning to customer success roles, Joel Pike gained experience in the food and beverage industry. He worked as a Food & Beverage Associate at The Westin Wall Centre, Vancouver Airport Hotel, and as a Closing Coach at Earls Kitchen + Bar. These roles contributed to his understanding of customer service and operational management.