Phaelen Nagley
About Phaelen Nagley
Phaelen Nagley is a Manager of Customer Success at Paystone, where he has worked since 2019. He has extensive experience in account management and customer success, having previously held roles at Birks & Mayors Inc. and DataCandy.
Current Role at Paystone
Phaelen Nagley serves as the Manager of Customer Success at Paystone, a position held since 2021. In this role, she leads a team that includes account managers, retention specialists, and customer success specialists. Her responsibilities include defining operational needs for the Customer Success department and developing strategies for account management that focus on key accounts. Nagley also collaborates with the onboarding team to enhance the client handover process and is responsible for setting and monitoring Customer Success KPIs across various product lines.
Previous Experience at DataCandy
Prior to her current role at Paystone, Phaelen Nagley worked at DataCandy for eight years, starting in 2016. During her tenure, she held the position of Account Manager and also worked as an Inside Sales representative for one year. In her role as Account Manager, she was responsible for managing client relationships and ensuring customer satisfaction, contributing to the overall success of the organization.
Career at Birks & Mayors Inc.
Phaelen Nagley began her career at Birks & Mayors Inc., where she worked from 2008 to 2013. She served as an Account Administrator for two years, followed by her role as a Corporate Sales Account Executive for another two years. In these positions, she focused on managing client accounts and driving sales initiatives within the organization, gaining valuable experience in customer relations and sales strategies.
Educational Background
Phaelen Nagley has a solid educational background. She studied at Concordia University from 2002 to 2005. Prior to that, she attended Centennial College, where she earned a D.E.C. from 2000 to 2002. Additionally, she achieved an Affiliated Real Estate Agent Certificate from the Greater Montreal Real Estate Board in 2007, completing the program in 11 months. This diverse education has equipped her with the skills necessary for her roles in customer success and account management.