Alex Plasket
About Alex Plasket
Alex Plasket is a Member Support Representative at Paytient, where he applies his background in music therapy and teaching to enhance customer support strategies. He has previous experience in various roles, including support teacher, assistant manager, and general manager, and is recognized for his analytical problem-solving skills and strong communication abilities.
Work at Paytient
Alex Plasket has been employed at Paytient as a Member Support Representative since 2021. In this role, he utilizes his teaching background to enhance customer support strategies. His responsibilities include assisting members with inquiries and providing solutions that align with the company's mission of making healthcare more affordable. Alex's experience in consultative sales and operations development contributes to the overall business management at Paytient, where he focuses on customer retention and satisfaction.
Previous Experience
Before joining Paytient, Alex Plasket held various positions that contributed to his skill set. He worked as a Support Teacher and Music Therapist at Illuminate Academy, Inc. from 2017 to 2018 in Nashville, Tennessee. He also served as an Assistant Manager at Restaurante El Fuego for eight months in 2019. Additionally, he was the General Manager at Clean Juice for six months in 2019-2020. These roles provided him with a diverse background in customer service and management.
Education and Expertise
Alex Plasket earned a Bachelor's degree in Music Therapy from Belmont University. His educational background in music therapy informs his approach to communication and problem-solving in the workplace. He specializes in creating innovative strategies to enhance customer experience by understanding client needs, which is particularly valuable in his current role at Paytient.
Skills and Strengths
Alex is recognized for being a passionately analytical problem solver and a strong communicator. His skills are particularly effective in highly regulated industries, where he focuses on customer retention and satisfaction. His ability to analyze situations and communicate effectively aids in developing strategies that improve customer support and overall service delivery.
Professional Philosophy
Alex Plasket believes in the mission of helping people afford care, which he views as a means to improve their lives. This philosophy drives his work at Paytient, where he aims to provide support that aligns with the company's goals of enhancing accessibility to healthcare services.