Hayden Malan
About Hayden Malan
Hayden Malan is an Account Manager currently employed at Paytient since 2022. With a background in customer success and event management, he has held various roles in the hospitality and healthcare sectors over the past decade.
Work at Paytient
Hayden Malan currently serves as an Account Manager at Paytient, a role he has held since 2022. In this position, he is responsible for managing client relationships and ensuring customer satisfaction. His experience in account management allows him to effectively address client needs and contribute to the overall success of the organization.
Previous Experience at Teladoc Health
Before joining Paytient, Hayden Malan worked at Teladoc Health as a Customer Success Manager for seven months in 2021. He also held the position of Associate Program Manager at the same company from 2020 to 2021 for one year. His roles involved enhancing customer experiences and managing program implementations, which provided him with valuable insights into customer engagement strategies.
Background in Event Management
Hayden Malan has a strong background in event management, having worked as an Event Manager at Ray's Boathouse, Cafe & Catering from 2018 to 2020. His responsibilities included overseeing sales and operations for various events. Additionally, he served as an Event Coordinator Intern at Bellingham Golf and Country Club from 2013 to 2017, where he gained foundational skills in event planning and coordination.
Education and Expertise
Hayden Malan studied Hospitality and Recreation Marketing Operations at Whatcom Community College, where he earned an Associate of Arts and Sciences (AAS) degree from 2010 to 2012. He furthered his education at Western Washington University, obtaining a Bachelor's degree in Recreation Tourism and Communication from 2012 to 2014. His academic background supports his expertise in customer relations and event management.
Experience in the Hospitality Industry
Hayden Malan has extensive experience in the hospitality industry, having worked in various roles that include Activities Coordinator at Holland America Line from 2013 to 2018 and as a Lifeguard/Swim Instructor at Bellingham Golf and Country Club from 2008 to 2013. These positions have equipped him with skills in customer service, operations management, and team coordination.