Charles Castro
About Charles Castro
Charles Castro serves as a Service Desk Technician II at PBI-Gordon Corporation and has worked as a Desktop Support Technician at PetAg, Inc. since 2018. He has over 14 years of experience in desktop support, including a previous role at Mechdyne Corporation.
Work at PBI-Gordon Corporation
Charles Castro has been employed at PBI-Gordon Corporation since 2018, serving as a Service Desk Technician II. In this role, he is responsible for providing technical support and assistance to users within the organization. His tenure at PBI-Gordon spans six years, during which he has contributed to the efficiency of the company's IT support services.
Current Role at PetAg, Inc.
In addition to his position at PBI-Gordon Corporation, Charles Castro has been working at PetAg, Inc. as a Desktop Support Technician since 2018. His responsibilities include troubleshooting hardware and software issues, ensuring that employees have the necessary technical support to perform their tasks effectively. He has maintained this role concurrently for six years.
Previous Experience at Mechdyne Corporation
Before joining PBI-Gordon Corporation and PetAg, Inc., Charles Castro worked at Mechdyne Corporation as a Level 2 Desktop Support Technician from 2010 to 2018. During his eight years at Mechdyne, he developed skills in providing advanced technical support and resolving complex IT issues, which have contributed to his current expertise in desktop support.
Technical Support Expertise
Charles Castro possesses extensive experience in technical support, particularly in desktop support roles. His background includes troubleshooting, user assistance, and resolving hardware and software problems. This expertise has been honed through his positions at PBI-Gordon Corporation, PetAg, Inc., and Mechdyne Corporation.