Nicole Boswell
About Nicole Boswell
Nicole Boswell serves as the Information Technology Service Desk Manager at PBI-Gordon Corporation in Shawnee, Kansas, where she has worked since 2020. She focuses on policy writing, mentorship, and implementing ITIL methodologies to improve operational efficiency and team development.
Work at PBI-Gordon
Nicole Boswell serves as the Information Technology Service Desk Manager at PBI-Gordon Corporation, a position she has held since 2020. In this role, she oversees the Service Desk operations, ensuring efficient support for users. Her responsibilities include implementing ITIL methodologies to improve the performance-based culture within the IT department. Boswell's leadership has been instrumental in adapting to the challenges posed by the COVID-19 pandemic, facilitating a smooth transition to remote work for users.
Education and Expertise
Nicole Boswell earned her Bachelor's degree from Iowa State University. She has further enhanced her professional skills by completing Dale Carnegie Leadership and A+ courses. These educational experiences have equipped her with both leadership and technical competencies essential for her role in IT management.
Background
Nicole Boswell has a background in information technology, with a focus on service desk management. She is actively involved in writing policies and standard operating procedures (SOPs), contributing to the documentation of best practices within her organization. Her experience includes conducting risk analysis to improve operational efficiency and reduce costs.
Achievements
In her role, Nicole Boswell has played a key role in the organization’s response to the COVID-19 pandemic, ensuring a successful work-from-home experience for users. She also provides mentorship and coaching to her Service Desk team, promoting their professional growth and development. Her implementation of ITIL methodologies has significantly enhanced the operational performance of the IT department.