Danish Yousuf
About Danish Yousuf
Danish Yousuf is a Customer Support Specialist with extensive experience in various roles related to accounting and customer service. He is currently studying Risk Management at Seneca College and has achieved multiple qualifications in accounting and insurance.
Current Role at PCLaw
Danish Yousuf has been working as a Customer Support Specialist at PCLaw | Time Matters since 2021. In this role, he analyzes individual client workflows and processes to assist in resolving end-user issues. He has expertise in troubleshooting and providing guidance on accounting software applications. Additionally, he performs testing of accounting software and provides feedback on related projects, contributing to the enhancement of user experience and software functionality.
Education and Expertise
Danish Yousuf is currently studying Risk Management at Seneca College, where he has been pursuing the Canadian Risk Management (CRM) designation since 2020. He also studies at the Insurance Institute of Canada, working towards the Chartered Insurance Professional (CIP) designation since 2019. He holds a Master of Business Administration (MBA) in Accounting and Finance from Karachi University, which he completed from 2012 to 2013. Additionally, he achieved CA-Foundation from the Institute of Chartered Accountants of Pakistan between 2008 and 2011.
Previous Work Experience
Danish Yousuf has a diverse work history that includes various roles in customer support and management. He worked as an Accounting Associate at EY for one month in 2014 and served as a Key Holder/Assistant Manager at LE CHÂTEAU for four months in 2015. He has also held positions such as Service Center Trainer & Quality Analyst at eHealth Ontario in 2017, and Service Desk Agent at Pathway Communications in 2016. His experience extends to roles in business development and content development, including a position as a Business Development Executive at SBT Co. Ltd. from 2014 to 2015.
Professional Development
Danish Yousuf has engaged in professional development throughout his career. He has focused on enhancing his skills in accounting and risk management. His roles have included analyzing client workflows, troubleshooting software issues, and providing training and quality analysis in customer support settings. His ongoing education in risk management and insurance further supports his commitment to professional growth in these fields.