Karima Dean, Mps
About Karima Dean, Mps
Karima Dean is a Customer Support Specialist at PCLaw | Time Matters, where she has worked since 2022. She has a background in fashion merchandising and retail management, along with experience in customer support and software testing.
Current Role as Customer Support Specialist
Karima Dean currently serves as a Customer Support Specialist at PCLaw | Time Matters, a position she has held since 2022. In this role, she manages a high volume of customer interactions through an inbound Live Chat queue. She specializes in troubleshooting and providing guidance on accounting software applications, ensuring that clients receive effective support. Her responsibilities include analyzing client workflows to apply company products effectively in resolving issues.
Previous Experience at PCLaw | Time Matters
Before her current role, Karima Dean worked as a Help Desk Operator at PCLaw | Time Matters from 2021 to 2022. During her one-year tenure, she gained experience in customer support and technical assistance. She performed testing and provided feedback on accounting software to improve its functionality, contributing to the enhancement of user experience.
Professional Background in Retail Management
Karima Dean has a background in retail management, having worked at Macy's as a Merchandise Team Lead from 2019 to 2021. In this two-year role, she was responsible for overseeing merchandise operations and leading a team to ensure effective product presentation and customer service. Additionally, she briefly served as a Retail Sales Supervisor at MACY'S BACKSTAGE, INC. in 2019.
Educational Qualifications in Fashion and Consumer Sciences
Karima Dean holds a Bachelor of Science degree in Family and Consumer Sciences, Apparel and Textiles from North Carolina Central University, which she completed from 2014 to 2018. She furthered her education at LIM College, where she studied Fashion/Apparel Design and Fashion Merchandising, achieving a degree in Fashion Merchandising and Retail Management in 2019.