Kristin Greer
About Kristin Greer
Kristin Greer is a Senior Customer Systems Engineer with extensive experience in customer support and software troubleshooting. She has worked at LexisNexis and Juris, Inc. for over 20 years and has held various technical roles since 2000.
Current Role at PCLaw
Kristin Greer serves as a Senior Customer Systems Engineer at PCLaw | Time Matters, a position she has held since 2019. In this role, she operates in a home-based capacity, providing support and solutions to clients utilizing TimeMatters software. Her responsibilities include tracking ticket information, offering telephonic, email, and Webex support, and ensuring effective communication with Certified Independent Consultants. Kristin also addresses complex issues that Tier 1 support cannot resolve and escalates defects to the TimeMatters Development department.
Experience at LexisNexis
Kristin Greer has been employed at LexisNexis as a Senior Customer Systems Engineer since 2004. This long-standing position, which she has held for 20 years, allows her to leverage her expertise in customer systems engineering. She works from a home-based environment, contributing to the support and resolution of client issues related to the company's software solutions.
Background at Juris, Inc.
At Juris, Inc., Kristin Greer has also been a Senior Software Technician since 2004. Her role involves providing technical support and ensuring the functionality of software systems. This position complements her work at LexisNexis, as she applies her knowledge of software engineering to assist clients effectively.
Previous Experience at Dell
Before her current roles, Kristin Greer worked at Dell as a Production Senior Technician from 2000 to 2003. During her three years at Dell, she gained valuable experience in technical support and production processes, which contributed to her skill set in customer systems engineering.
Education and Qualifications
Kristin Greer studied at ITT Technical Institute, where she focused on Information Technology and Computer Network Systems. She achieved an Associate of Applied Science Degree, completing her studies from 2001 to 2003. This educational background provided her with foundational knowledge and skills that she has applied throughout her career in technology and customer support.