Mike Stephens, MBA
About Mike Stephens, MBA
Mike Stephens is the Vice President of Customer Support at PCLaw | Time Matters, where he has worked since 2019. He has over 15 years of experience in project and operations management, focusing on customer service excellence and team collaboration.
Work at PCLaw
Mike Stephens has served as Vice President of Customer Support at PCLaw | Time Matters since 2019. In this role, he focuses on enhancing customer service support across provider and beneficiary communities. His responsibilities include overseeing operational, quality, and resource management to ensure superior customer service performance. His leadership in this position reflects his commitment to both customer satisfaction and employee support.
Previous Experience at LexisNexis
Prior to his current role, Mike Stephens worked at LexisNexis for eight years, from 2011 to 2019, where he held the position of Manager of Customer Support. He also served as a Senior Technical Consultant/Support Representative and Senior Customer Systems Engineer during his tenure there. His diverse roles at LexisNexis contributed to his extensive experience in customer support and operations management.
Education and Expertise
Mike Stephens earned a Master of Business Administration (M.B.A.) from Meredith College, where he studied Business Administration and Management from 2015 to 2017. He also holds a Bachelor's Degree in Business Administration from North Carolina Wesleyan College, completed between 2012 and 2014. Additionally, he has an Associate's degree in Information Technology Networking from the University of Phoenix and has studied Network Engineering at Miami Jacobs College.
Background in Project and Operations Management
With over 15 years of experience in project and operations management within the IT sector, Mike Stephens has developed a strong skill set in managing multiple sites across different regions and countries. His proactive approach to planning for problem resolution on strategic initiatives, such as new product releases and partnerships, showcases his ability to lead complex projects effectively.
Management Style and Team Building
Mike Stephens emphasizes the importance of team success in his management style, influenced by his sports background. He excels at building winning teams by recognizing individual contributions to overall success. His dedication to fostering a collaborative environment supports his goal of delivering exceptional customer service.