Schaena Seedan MBA, BSc
About Schaena Seedan MBA, BSc
Schaena Seedan is a Client Success Manager at PCLaw | Time Matters in Canada, where she has worked since 2021. She holds an MBA from Heriot-Watt University and a Bachelor's degree in Economics from the University of the West Indies.
Work at PCLaw
Schaena Seedan has been serving as a Client Success Manager at PCLaw | Time Matters since 2021. In this role, she focuses on enhancing client satisfaction and ensuring successful product adoption. She collaborates with the Quality Assurance team to test new product versions, identifying issues prior to launch. This proactive approach aids the product and development teams in resolving potential problems before clients engage with the products. Additionally, she designs and facilitates advanced customer training sessions, applying adult learning concepts to improve customer knowledge retention.
Education and Expertise
Schaena Seedan holds a Bachelor’s degree in Economics from the University of the West Indies, St. Augustine Campus, which she completed from 2007 to 2011. She furthered her education by obtaining a Master of Business Administration (MBA) from Heriot-Watt University, studying from 2012 to 2014. Her academic background equips her with a strong foundation in economic principles and business management, which she applies in her current role to support client success and product development.
Previous Experience
Before joining PCLaw, Schaena Seedan worked as an Economic Research Analyst at the Ministry of Public Utilities in Trinidad and Tobago from 2016 to 2018. In this position, she conducted economic analyses that informed decision-making processes within the ministry. Her experience in research and analysis contributes to her current role, where she utilizes data-driven insights to enhance client engagement and satisfaction.
Webinars and Training Initiatives
Schaena Seedan has actively contributed to professional development through webinars. She delivered a presentation for the Toronto Lawyers Association titled 'Understand Your Firm’s Finances to Help Build Financial Stability and Growth.' In her current role, she coordinates monthly customer webinars, developing relevant topics and promotional strategies that lead to high attendance and positive feedback. Her efforts in training and education reflect her commitment to empowering clients with the knowledge necessary for effective product use.