Tammy L. Bobo
About Tammy L. Bobo
Tammy L. Bobo is a Customer Technical Support Manager with extensive experience in customer support and technical engineering. She has held various roles at LexisNexis and PCLaw | Time Matters, where she focuses on ensuring customer satisfaction and managing service delivery.
Current Role at PCLaw
Tammy L. Bobo serves as the Customer Technical Support Manager at PCLaw | Time Matters, a position she has held since 2020. In this role, she collaborates with Sales and Services teams throughout the Customer Engagement Life Cycle to ensure that customer commitments align with service capabilities and contractual obligations. She is responsible for managing customer escalations and overseeing daily activities to ensure customer satisfaction. Additionally, she provides input on corporate activities that impact service delivery, including infrastructure decisions and support policies.
Previous Experience at LexisNexis
Tammy L. Bobo has extensive experience at LexisNexis, where she held multiple roles from 1998 to 2019. She began as a Technical Representative from 1998 to 2000, then transitioned to a Sr. Technical Support Representative for one year. Following this, she worked as a Product Specialist for 14 years, focusing on product development and customer support. Her final role at LexisNexis was as a Sr. Customer Systems Engineer from 2015 to 2019, where she contributed to technical support and system engineering.
Education and Qualifications
Tammy L. Bobo has a solid educational background in technology. She studied Computer Science at Sinclair Community College, earning an Associate degree. She furthered her education at Strayer University, where she achieved a Bachelor of Science in Information Technology with a concentration in Cyber Security Technology from 2018 to 2020. This academic foundation supports her technical expertise and roles in customer support and systems engineering.
Contributions to Customer Support
In her current role and previous positions, Tammy L. Bobo is known for creating and implementing new policies and procedures. She has also developed new Technical Engineers, contributing to the growth and efficiency of customer support teams. Her active engagement in projects focusing on the PCLaw Time Matters system architecture and software enhancements demonstrates her commitment to improving service delivery and customer satisfaction.
Community Involvement
Tammy L. Bobo served as a FROC Board Member for the City of Dayton from 2014 to 2015. This role involved participation in community initiatives and decision-making processes that impact local services. Her involvement reflects her commitment to community engagement and service beyond her professional responsibilities.