Tooba Dawood
About Tooba Dawood
Tooba Dawood is a Client Success Associate at PCLaw | Time Matters, where she focuses on user testing and customer engagement. She has a background in sociology and law, and is actively involved in environmental activism and youth leadership initiatives.
Work at PCLaw
Tooba Dawood has been employed at PCLaw | Time Matters as a Client Success Associate since 2020. In this role, she focuses on enhancing customer engagement through the development of resources such as blogs, announcements, and FAQs. Additionally, she conducts user testing for new courses, processes, and metrics, ensuring that client needs are met effectively. Her work contributes to the overall success of the client experience at PCLaw.
Previous Experience in Insurance
Before joining PCLaw, Tooba Dawood worked at RBC Insurance as a Licensed Insurance Advisor from 2018 to 2019. During her 11-month tenure in Toronto, Ontario, she provided clients with insurance solutions and advice, leveraging her knowledge in the insurance field. This experience equipped her with skills in client relations and problem-solving.
Educational Background
Tooba Dawood has a diverse educational background. She completed her Ontario Secondary School Diploma (OSSD) with Honours at George Harvey Collegiate Institute from 2010 to 2014. She then pursued studies in Sociology at the University of Toronto for one year, from 2014 to 2015. To further her education, she attended Humber College, where she earned an Associate's degree in Law Clerk from 2015 to 2019. In 2021, she studied Introduction to SQL at the University of Waterloo, completing the course in 11 months. Additionally, she became a Certified IELTS Teacher through the Canadian College of Educators in 2020.
Environmental Activism and Leadership Initiatives
Tooba Dawood is actively involved in environmental activism, focusing on education for system changes and climate action. She develops and facilitates workshops and programs aimed at policy development related to climate issues. Furthermore, she is dedicated to strengthening youth leadership skills through various educational initiatives, contributing to the empowerment of young individuals in her community.
Career Progression in Immigration Support
Tooba Dawood gained experience as a Canadian & U.S. Immigration Support Clerk at CILF - Caruso Guberman Appleby for five months in 2019. This role involved assisting clients with immigration processes, further enhancing her skills in client support and administrative tasks. Additionally, she worked as a Third Key at Ardene from 2016 to 2017, where she developed her leadership and customer service skills.