Zakia Chisolm
About Zakia Chisolm
Zakia Chisolm is a Junior Customer Support Engineer at Pclaw | Time Matters, where she has worked since 2019 in Raleigh, North Carolina. She has a background in technical support and accounting, with experience at several companies including Adecco and Xerox.
Work at PCLaw
Zakia Chisolm has been employed as a Junior Customer Support Engineer at PCLaw | Time Matters since 2019. In this role, she is responsible for managing a high volume of calls and emails in an inbound call queue. Her duties include analyzing client workflows and processes to assist in troubleshooting end-user issues. She also tracks issues through an internal ticket system and performs testing of accounting software applications.
Previous Experience in Technical Support
Before joining PCLaw, Zakia Chisolm held several positions in technical support. She worked as a Technical Support Analyst at Adecco for 9 months in 2016 in Zurich, Switzerland. Prior to that, she was a Technical Support Specialist at Neonova Network Services for 6 months in 2015 in Raleigh, North Carolina. Additionally, she served as a Technical Support representative at Cadence Design Systems for 6 months in 2017 in San Jose, California. Her experience includes troubleshooting various technical issues and providing user guidance.
Education and Expertise
Zakia Chisolm studied Accounting at Wake Technical Community College from 2015 to 2016 and later pursued a degree in Accounting and Finance at North Carolina Central University from 2016 to 2019. Her educational background has equipped her with expertise in troubleshooting accounting software applications. She is skilled in analyzing client workflows and processes to enhance user support.
Customer Care Experience
Zakia Chisolm began her career as a Customer Care Representative at Xerox, where she worked for 2 years from 2013 to 2015 in Norwalk, Connecticut. This role involved direct interaction with customers and provided her with foundational experience in customer service and support. Her early experience laid the groundwork for her later roles in technical support and customer service.