Jordan Maloney
About Jordan Maloney
Jordan Maloney serves as the National Contact Center Manager at PCs for People, a position he has held since 2021. He previously worked at the same organization as Assistant Customer Service Manager and Customer Service Lead.
Current Role at PCs for People
Jordan Maloney serves as the National Contact Center Manager at PCs for People, a position held since 2021. In this role, Maloney oversees the operations of the contact center, ensuring efficient customer service delivery across the organization. The focus is on enhancing customer satisfaction and streamlining communication processes.
Previous Experience at PCs for People
Prior to the current role, Jordan Maloney worked at PCs for People in multiple capacities. From 2019 to 2021, Maloney served as the Assistant Customer Service Manager, contributing to team leadership and operational improvements. Before that, Maloney was the Customer Service Lead from 2018 to 2019, where responsibilities included managing customer inquiries and support.
Professional Background
Jordan Maloney has a solid background in customer service management, particularly within the nonprofit sector. The experience at PCs for People spans over three years, providing a foundation in customer relations and team leadership. This background supports the effective management of contact center operations.
Location and Work Environment
Jordan Maloney is based in Minnesota, United States, where the national operations of PCs for People are coordinated. The role involves managing a team that interacts with customers nationwide, addressing their needs and ensuring a high standard of service.