Justin Stephenson
About Justin Stephenson
Justin Stephenson is a Contact Center Supervisor at PCs for People in St. Paul, Minnesota, with a background in customer service and project management. He has held various roles at Comcast Cable and Blue Net Inc., where he demonstrated expertise in operational improvements and exceeding performance goals.
Work at PCs for People
Justin Stephenson has been serving as the Contact Center Supervisor at PCs for People since 2022. In this role, he oversees the operations of the contact center, ensuring effective communication and support for customers. His responsibilities include managing staff, optimizing processes, and enhancing customer service delivery. His work contributes to the organization's mission of providing affordable technology solutions to underserved communities.
Previous Experience at Comcast Cable
Justin Stephenson worked at Comcast Cable for a total of nine years, holding various positions. He began as a Customer Service Representative from 2007 to 2011, then transitioned to a Billing Supervisor from 2011 to 2013, and later served as an Administrative Supervisor from 2013 to 2018. Throughout his tenure, he developed skills in customer service, billing operations, and administrative management.
Experience at Blue Net Inc.
From 2019 to 2022, Justin Stephenson was employed as a Client Engagement Manager at Blue Net Inc. in Eagan, Minnesota. In this role, he focused on client relationships and engagement strategies, contributing to the company's operational success. His experience in this position further developed his project management and client service skills.
Expertise in Project Management
Justin Stephenson has expertise in managing both small- and large-scale projects aimed at operational improvements and company growth. His ability to achieve maximum operational output while minimizing resource expenditure is a key aspect of his professional skill set. He effectively liaises with senior leadership and product teams to enhance customer support structures.
Career Achievements
Throughout his career, Justin Stephenson has been recognized for consistently exceeding budgetary and performance goals. His effective communication, negotiation skills, and business acumen have supported his efforts to enhance efficiency and maximize returns in various roles across different organizations.