Owen K.
About Owen K.
Owen Koester - Director of Customer Experience
Owen Koester holds the position of Director of Customer Experience. In his role, he is committed to enhancing customer interactions and ensuring effective support channels. His experience and strategic vision are pivotal in building robust customer service frameworks and driving customer satisfaction.
Owen Koester's Tenure at Square
Owen Koester worked at Square for 5.5 years and was among the first hires at Square’s St. Louis office. He began his career at Square as a support representative and was later an inaugural member of the Quality Assurance team. During his tenure, Owen led various support teams, including email, phone, and messaging. He played a key role in establishing KPIs, developing processes, and creating the asynchronous messaging channel.
Quality Assurance Experience at Square
Owen Koester was an inaugural member of the Quality Assurance team at Square. His responsibilities included overseeing the quality of customer support interactions and ensuring that support standards met the company’s benchmarks. His contributions were fundamental in maintaining high levels of customer satisfaction and service reliability.
Leadership in Customer Support Channels at Square
Owen Koester’s leadership extended to managing email, phone, and messaging support teams at Square. He was instrumental in improving and scaling these channels to better serve customers. By establishing effective KPIs and processes, Owen ensured efficient and responsive customer support operations. His work also included building out the asynchronous messaging channel, providing a flexible and convenient support option for customers.
Owen Koester Aims at PCs for People
At PCs for People, Owen Koester focuses on improving customer experience and ensuring ease of access to support services. His goal is to enhance the digital skill-building opportunities for customers, contributing to the organization's mission of digital inclusion and accessibility. Owen's strategic initiatives aim to deliver superior customer service and support.