Spandan De
About Spandan De
Spandan De is a Customer Success Manager with expertise in SaaS implementation and digital transformation, particularly in the fintech sector. He focuses on proactively addressing client challenges to enhance satisfaction and product quality.
Work at Peakflo
Spandan De currently serves as a Customer Success Manager at Peakflo, a company recognized for its innovative solutions in the fintech sector. Since joining in 2023, Spandan has focused on proactively addressing client pain points to enhance customer satisfaction and improve product quality. His role involves creating self-help assets aimed at streamlining processes for enterprise and mid-market customers, contributing to the overall efficiency of customer support.
Previous Experience at HighRadius
Before joining Peakflo, Spandan De worked at HighRadius in various capacities. He served as an Associate Consultant-I from 2022 to 2023 and as a Trainee Consultant from 2021 to 2022, both roles based in Bhubaneswar, Odisha, India. His experience at HighRadius involved working in unstructured environments, where he contributed to customer support and solutioning, enhancing his skills in client engagement and problem resolution.
Education and Expertise
Spandan De holds a Bachelor of Technology (BTech) degree in Electronics and Telecommunications Engineering from the Kalinga Institute of Industrial Technology in Bhubaneswar. His educational background provides a solid foundation for his expertise in SaaS implementation and digital transformation, particularly within the fintech industry. This combination of education and practical experience equips him to effectively address the needs of clients in a rapidly evolving technological landscape.
Skills in Customer Success Management
In his role as a Customer Success Manager, Spandan De emphasizes the importance of understanding and resolving client challenges. His proactive approach to customer engagement focuses on enhancing satisfaction and ensuring the quality of products. His ability to create self-help resources demonstrates his commitment to improving client experiences and streamlining support processes, which is essential in the competitive fintech environment.