Marcus Ferranti
About Marcus Ferranti
Marcus Ferranti is a Senior Customer Success Manager at Pecan AI, specializing in key accounts in North America. He has a background in business development and customer success, with experience across various industries, including AI and legal technology.
Work at Pecan AI
Marcus Ferranti serves as the Senior Customer Success Manager for North America, Key Accounts at Pecan AI. He has been in this role since 2023, contributing to the company's focus on customer success strategies. His responsibilities include managing key accounts and ensuring client satisfaction with Pecan AI's predictive analytics solutions.
Previous Experience at LinkSquares
Prior to his current position, Marcus worked at LinkSquares as a Customer Success Manager from 2022 to 2023. During his tenure in Boston, Massachusetts, he focused on enhancing customer relationships and ensuring the successful implementation of the company's legal technology solutions.
Background in Business Development
Marcus has a diverse background in business development and customer success across various industries. He worked at Exclusive Concepts, Inc. from 2020 to 2022, where he was involved in new business development. Additionally, he served as an Enterprise Business Development Representative at Digital.ai for three months in 2020.
Education and Expertise
Marcus earned a Bachelor of Business Administration (BBA) from Elon University, where he studied Marketing and Economics from 2014 to 2018. His academic background supports his expertise in managing key accounts and developing customer success strategies, particularly in the fields of AI and legal technology.
Internship Experience
In 2017, Marcus completed a two-month internship as an Account Services Intern at MullenLowe U.S. in Boston, Massachusetts. This experience provided him with foundational skills in account management and client services, contributing to his professional development in customer success roles.