Thomas Mailloux
About Thomas Mailloux
Thomas Mailloux serves as the Head of Customer Success for Key Accounts at Pecan AI, where he has worked since 2023. He has held various roles in customer success and business development across several companies, including DataRobot and Soroco.
Current Role at Pecan AI
Thomas Mailloux serves as the Head of Customer Success - Key Accounts at Pecan AI. He has held this position since 2023 in Boston, Massachusetts. In this role, he is responsible for overseeing customer success initiatives and managing key client relationships, ensuring that clients achieve their desired outcomes with Pecan AI's products and services.
Previous Experience at Pecan AI
Before his current role, Thomas Mailloux worked at Pecan AI as the Director of Strategic Accounts from 2022 to 2023. During his tenure, he focused on developing strategic relationships with key clients and driving account growth, contributing to the company's overall success in the AI sector.
Professional Background in Customer Success
Thomas has a diverse background in customer success and account management. Prior to his roles at Pecan AI, he held positions at DataRobot, where he served as AI Success Director and AI Success Manager from 2019 to 2022. His experience at DataRobot involved ensuring customer satisfaction and facilitating the successful implementation of AI solutions.
Education and Academic Background
Thomas Mailloux studied at Boston University, where he earned a Bachelor of Arts in Economics from 2005 to 2009. His academic background has provided him with a solid foundation in economic principles, which he applies in his professional roles.
Career Progression and Key Roles
Throughout his career, Thomas has held various roles in different organizations. He worked at Soroco as an Engagement Manager and Business Development Manager in 2018. He also gained experience at MEDITECH and Beth Israel Deaconess Hospital - Milton in systems analysis roles. His experience at The Boston Consulting Group as a Senior Business Analyst from 2016 to 2018 further enhanced his analytical and strategic skills.