Tito Donis
About Tito Donis
Tito Donis is a Customer Success Manager at PeerIQ, specializing in SaaS and FinTech, with a background in client services and data management. He has held various roles in the financial technology sector, demonstrating strong problem-solving skills and technical proficiency.
Current Role at PeerIQ
Tito Donis serves as a Customer Success Manager at PeerIQ, a position he has held since 2019. In this role, he focuses on SaaS and FinTech solutions, working closely with clients to enhance their experience and ensure satisfaction. His responsibilities include writing a weekly newsletter that highlights industry trends, which he collaborates on with the CEO. This role emphasizes his commitment to customer engagement and success in a rapidly evolving sector.
Previous Experience in Customer Success
Before joining PeerIQ, Tito Donis worked at EarnUp as a Customer Success Account Manager from 2018 to 2019. His role involved managing client relationships and ensuring their needs were met effectively. Prior to that, he held the position of Loans and Distribution Specialist at Ubiquity Retirement + Savings from 2014 to 2017, where he focused on client services. His earlier experience includes a year as a Client Services Representative at Wells Fargo in 2013.
Technical Skills and Data Management
Tito Donis possesses strong technical skills relevant to his role in customer success. He creates GitHub tickets to address product challenges and collaborates with engineers and data analysts to resolve issues. He runs SQL queries to verify data accuracy on analytics platforms and monitors user engagement using Mixpanel. Additionally, he uploads client data to AWS and manages updates through Jenkins, showcasing his proficiency in cloud services and automation tools.
Educational Background
Tito Donis earned a Bachelor's Degree in Business Administration and Management from The National Hispanic University. His education provided a foundation in business principles and management strategies, which he applies in his current and previous roles within customer success and client services.
Early Career and Internships
Tito Donis began his career with an internship at Univision Communications Inc. as a Production Intern from 2012 to 2013. This experience allowed him to gain valuable insights into the media industry and develop professional skills. He later transitioned to roles in customer service and account management, building a diverse skill set that supports his current work in the FinTech sector.