Dalya Ravia
About Dalya Ravia
Dalya Ravia is a Customer Insights Team Lead at PeerSpot, where she has worked since 2022. With a background in psychology and extensive experience in client development and insights analysis, she manages a team and focuses on optimizing lead generation campaigns.
Current Role at PeerSpot
Dalya Ravia serves as the Customer Insights Team Lead at PeerSpot, previously known as IT Central Station, since 2022. In this role, she is responsible for managing and training a team of two Customer Insights Analysts. Her work involves strategic planning for client accounts in collaboration with the Customer Success and Sales teams. Ravia focuses on driving improvements and optimizations for Lead Generation programs, ensuring that client results are enhanced through effective analysis and reporting.
Previous Experience at mySupermarket
Dalya Ravia held multiple roles at mySupermarket from 2011 to 2019. She began as a Media Campaign Manager, where she worked for four years, followed by a position as Client Account Manager for seven months in 2015. Ravia then advanced to Head of Client Development & Customer Success, a role she maintained for four years until 2019. Her responsibilities included managing client relationships and overseeing customer success initiatives.
Experience at BForex and Litmus7
Ravia worked as a Content Manager at BForex for eight months in 2010. Following this, she served as Director of Product Management at Litmus7 for five months in 2019. In both positions, she contributed to content strategies and product management, enhancing the overall effectiveness of the organizations' offerings.
Education and Expertise
Dalya Ravia studied at Curtin University, where she earned a Bachelor of Psychology with Honours from 2001 to 2004. Her educational background provides a foundation for her work in customer insights and analysis, enabling her to apply psychological principles to understand client needs and improve customer engagement strategies.
Lead Generation and Reporting Innovations
At PeerSpot, Ravia plays a significant role in the analysis and optimization of Lead Generation campaigns. She focuses on enhancing client results through innovative reporting and insights tailored to meet specific client requests. Her efforts contribute to the overall effectiveness of Lead Generation programs, driving improvements in client engagement and satisfaction.