Julia Frohwein
About Julia Frohwein
Julia Frohwein serves as the Senior Director of Customer Product and Support Operations at PeerSpot, where she has worked since 2016. With over a decade of experience in customer-facing roles, she specializes in enhancing customer value through effective team management and process development.
Work at PeerSpot
Julia Frohwein serves as the Senior Director of Customer Product and Support Operations at PeerSpot, formerly known as IT Central Station. She has held this position since 2016, contributing to the company's focus on customer support and product operations. In her role, she manages an international team and collaborates with various departments to drive cross-functional projects. Her leadership emphasizes operational excellence and the enhancement of customer experiences.
Education and Expertise
Julia Frohwein studied Communication Sciences at City, University of London from 1999 to 2003. This educational background has equipped her with strong communication skills, which she applies in her professional roles. Additionally, she completed her secondary education at Hasmonean High School from 1991 to 1997. Her academic achievements complement her extensive experience in customer-facing roles.
Background
Julia Frohwein has over a decade of experience in customer-facing roles, where she has focused on leading teams and developing processes that enhance customer value. Her career has been characterized by a strong emphasis on balancing team management and customer satisfaction throughout the customer journey. She specializes in the intersection of Customer Support and Customer Success.
Achievements
Throughout her career, Julia Frohwein has excelled in project management and multitasking, particularly in fast-paced environments. Her expertise in managing customer support and success initiatives has contributed to operational excellence and superior customer experiences. Julia's ability to lead international teams and collaborate on cross-functional projects has further enhanced her impact in her current role.