Brenda F.
About Brenda F.
Brenda F. is a Desktop Support Specialist with extensive experience in Apple products and systems. She has worked for various companies, including Apple and PeerStreet, and holds an Okta certification in identity and access management.
Current Role at PeerStreet
Brenda F. serves as a Desktop Support Specialist at PeerStreet, a position she has held since 2020. In this role, she performs data recovery services for file corruption issues, ensuring the protection of important data for PeerStreet users. She manages help desk ticketing systems, which facilitates the efficient resolution of technical issues. Brenda is also proficient in provisioning and troubleshooting the Office 365 Suite, enhancing productivity for users within the organization.
Previous Experience at Apple
Brenda F. has extensive experience with Apple, having worked as a Mac Specialist since 2005 and previously as a Mac Genius from 2010 to 2014 in Cerritos, CA. Her tenure at Apple has contributed to her deep understanding of Apple products and systems, which is further supported by her certification as an Apple Certified Systems Engineer with over 15 years of experience.
Professional Background in IT Support
Brenda F. has held various roles in IT support prior to her current position. She worked as an On-Site Service Consultant at mac-fusion from 2007 to 2008 in Signal Hill, CA, and as a Network Support Specialist at GetFugu from 2009 to 2010 in West Hollywood, CA. These roles have equipped her with a diverse skill set in technical support and customer service.
Education and Certifications
Brenda F. studied at the University of California, Berkeley, where she gained foundational knowledge that supports her career in technology. She holds an Okta certification, which demonstrates her expertise in identity and access management solutions, further enhancing her qualifications in the IT field.
Skills and Customer Service Approach
Brenda F. is known for her ability to develop effective relationships with executives, coworkers, customers, and vendors. Her passion for delivering exceptional customer service contributes to the success of teams and users at PeerStreet. Her approach emphasizes smooth communication and collaboration, which is vital in technical support environments.