Shaylee Austin
About Shaylee Austin
Shaylee Austin is a Customer Experience Manager with a background in psychology and extensive experience in customer service and management roles across various companies. She has worked at Pela since 2020 and previously held positions at Premium Label Inc, Data Nerds, and Cactus Club, among others.
Current Role at Pela
Shaylee Austin serves as the Customer Experience Manager at Pela, a position she has held since 2020. In this role, she focuses on enhancing customer interactions and ensuring a positive experience for clients. Her responsibilities include overseeing customer service operations and implementing strategies to improve satisfaction and engagement.
Previous Experience at Pela
Before becoming the Customer Experience Manager, Shaylee worked at Pela as the Customer Experience Lead from 2018 to 2020. In this capacity, she was responsible for leading initiatives aimed at improving customer service and support. Her experience in this role laid the groundwork for her current position.
Work History at Data Nerds
Shaylee held multiple positions at Data Nerds between 2015 and 2017. She worked as an Executive Assistant, Office Manager/Bookkeeper, and Customer Service Representative. These roles involved various administrative and customer service tasks, contributing to her skills in managing operations and supporting clients effectively.
Educational Background in Psychology
Shaylee Austin pursued her education in Psychology at two institutions. She studied at the University of British Columbia Okanagan from 2006 to 2009, where she earned a Bachelor of Arts degree. She continued her studies at Mount Royal College from 2009 to 2012, achieving another Bachelor of Arts in Psychology. This academic background supports her expertise in customer experience management.
Early Career Experience
Shaylee's early career includes various roles in the hospitality and retail sectors. She worked at Cactus Club from 2007 to 2012, where she served as a Server, Manager, and Hostess. Additionally, she was a Sales Associate at The Source Snowboards, Skateboards & Streetwear in 2010. These experiences provided her with foundational skills in customer service and team management.