Alyssa Oles
About Alyssa Oles
Alyssa Oles is the Vice President of Fulfillment Operations and IT Services at Penguin Random House, with extensive experience in operations and project management.
Current Role at Penguin Random House
Alyssa Oles serves as the Vice President of Fulfillment Operations and IT Services at Penguin Random House. In this role, she oversees the company's fulfillment processes and information technology services, ensuring efficient operations and customer satisfaction. This position sees her managing a substantial team and coordinating various departments to maintain optimal performance levels.
Previous Positions at Penguin Random House
Before her current role, Alyssa held multiple positions at Penguin Random House. She was the Director of Fulfillment Operations and IT Services from 2015 to 2018. Prior to that, she served as Assistant Director of Operations Services from 2013 to 2015 and Manager of Supply Chain Projects and Business Analytics from 2011 to 2013 in Raleigh-Durham, North Carolina Area. Earlier in her career at Penguin Random House, Alyssa was a Project Manager from 2008 to 2011, a Project Analyst in 2008 for 9 months, and a Project Leader from 2006 to 2008.
Educational Background
Alyssa Oles completed her Bachelor of Science in Applied Mathematics, specializing in Operations Research, at William & Mary. Her studies from 2002 to 2006 provided a strong foundation in analytical problem-solving and quantitative analysis, equipping her with essential skills for her subsequent roles in operations and IT services.
Process Improvements and Innovations
Throughout her career, Alyssa has implemented significant process improvements at Penguin Random House. She developed a process improvement solution that cut average order turnaround time by 50%. Additionally, she created a model that boosted annual revenue by $3 million to $5 million through secondary sales. Her efforts also included instituting inventory tracking that eliminated approximately $1 million in annual book reproduction costs. Alyssa managed a multi-million dollar process improvement project from inception to implementation, showcasing her ability to drive efficiency and profitability.
Project Management and Analytics
Alyssa Oles has extensive experience in project management and business analytics. During her tenure as Manager of Supply Chain Projects and Business Analytics, she developed a model to determine the labor, storage, revenue, and market impact of increasing secondary sales. This role highlighted her capability to blend strategic planning with data analysis, driving informed decision-making and operational enhancements.