Amy Kaptsenel
About Amy Kaptsenel
Amy Kaptsenel is the Executive Director of Client Operations & Engagement at Penguin Random House, with over a decade of experience in client support and operations within the publishing industry.
Current Position at Penguin Random House
Amy Kaptsenel serves as the Executive Director, Client Operations & Engagement at Penguin Random House (PRHPS) in New York, New York. In her current role, she oversees client operations and engagement strategies, ensuring that client needs are met effectively. She leverages her extensive experience within the publishing industry to drive operational efficiency and enhance client relationships.
Previous Roles at Penguin Random House
Before becoming the Executive Director, Amy held several key positions at Penguin Random House. She was the Senior Director, Client Operations & Engagement from 2019 to 2021, and prior to that, the Senior Director, Client Operations for 11 months in 2018 to 2019. Her earlier roles included Director of Client Support (2015-2018), Associate Director of Client Support (2013-2015), Senior Manager of Client Support (2011-2013), and Client Support Manager (2010-2011). She started as a Department Coordinator from 2008 to 2010. These progressively senior roles highlight her strong career trajectory within the company.
Career Beginnings at Borders
Amy Kaptsenel began her career at Borders, working from 2001 to 2008. During her tenure, she held various responsibilities including merchandising, inventory management, training, office supervision, and cafe supervision. This diverse experience provided her with a robust foundation in retail and inventory management, skills which she later brought to her roles at Penguin Random House.
Educational Background
Amy completed her Bachelor of Arts in Communication Studies at the University of North Texas. This educational foundation provided her with the communication and analytical skills necessary for her roles in client operations and engagement. She also completed her high school education at Seguin High School, earning her High School Diploma.
Industry Experience and Expertise
With over a decade of experience in client support and operations, Amy Kaptsenel has been instrumental in driving client operations and engagement strategies at Penguin Random House. Her career path has been marked by continuous growth and increased responsibilities, demonstrating her expertise and commitment to the publishing industry. Her extensive background in retail operations from her time at Borders complements her current role, allowing her to bring a unique perspective to client engagement and operational efficiency.