Bill Murphy
About Bill Murphy
Bill Murphy is the Manager of Communications Services at Penguin Random House, overseeing communication systems for multiple facilities and supporting corporate offices across North America.
Current Role at Penguin Random House
Bill Murphy currently serves as the Manager of Communications Services at Penguin Random House. In this capacity, he is responsible for managing communication systems for the company's Westminster Maryland Operations Facility and the Crawfordsville Indiana facility. His role includes providing essential support for communication functions across Corporate offices in New York and other PRH North America locations.
Previous Roles at Penguin Random House
Bill Murphy has held multiple positions within Penguin Random House, including his tenure as a Senior Communications Analyst from 2005 to 2015. Prior to that, he worked in Order Processing & Baler Operations at the Westminster, Maryland facility from 1984 to 1996. His experiences in these roles have provided him with deep insights into both operational and communications management within the company.
Previous Roles at Random House Inc.
At Random House Inc., Bill Murphy has served in various capacities such as Communications Analyst, Communications Coordinator from 1999 to 2000, and Communications Assistant/Special Projects from 1997 to 1999. These roles have helped him develop comprehensive skills in communications coordination and management.
Educational Background
Bill Murphy attended Carroll Community College, where he obtained qualifications in Computer Information Systems, Data Communications & Networking, and Business Applications. His studies spanned from 1996 to 1999, providing him with a strong foundation in the technological aspects relevant to his career in communications services.
Expertise in Communications Systems
Bill Murphy has extensive experience in handling communication systems, including transitioning from Siemens 9751 TDM PBX systems to Cisco VoIP systems. He oversees various aspects such as phone systems, ICD/ACD/IVR operations, contact center scripting, PSTN connectivity, call accounting, IP telephony applications, and mobile communications. His responsibilities also extend to video conferencing, digital signage, and cabling infrastructure MACs, as well as handling Moves/Adds/Changes and equipment purchases for these systems.