Evan Wall
About Evan Wall
Evan Wall is an Information Technology Help Desk Analyst at Penguin Random House in Maryland, United States, with a background in customer service and a degree in Information Technology from Howard Community College.
Current Position at Penguin Random House
Evan Wall is an Information Technology Help Desk Analyst at Penguin Random House. He operates in a hybrid work model based in Maryland, United States. In this role, he provides technical support covering a range of issues related to desktop, laptop, mobile/wireless devices, LAN/WIFI, and various software configurations. Evan is adept at using GlobalProtectVPN, SAP, and ServiceNow applications to address and solve user issues effectively.
Previous Experience at Harris Teeter Supermarkets
Before joining Penguin Random House, Evan Wall accumulated extensive experience at Harris Teeter Supermarkets. He served as an Assistant Customer Service Manager from 2016 to 2021, where he honed his leadership and customer service skills. Prior to that, he worked as a Customer Service Clerk from 2012 to 2021. During his nine-year tenure, he gained valuable experience in customer interaction and operational efficiency.
Educational Background
Evan Wall studied Information Technology at Howard Community College, earning an Associate of Arts and Sciences (AAS) degree. His academic journey spanned from 2012 to 2015, where he gained foundational knowledge in IT systems and practices. His education has been instrumental in shaping his career in technical support and information technology.
Technical Skills and Proficiency
Evan Wall is proficient in using several critical IT tools, including GlobalProtectVPN, SAP, and ServiceNow. He is experienced in support roles for desktop, laptop, mobile/wireless devices, and various network configurations. Additionally, he has technical expertise in multiple operating systems, such as Windows, macOS, iOS, and some UNIX systems.
Customer Service Expertise
In his roles, Evan Wall has been recognized for his high performance and ability to maintain operational metrics. He leverages strong customer service skills to ensure a courteous and low-stress experience for end-users. His consistent recognition underscores his commitment to providing excellent service and supporting users effectively.