Grace Hall
About Grace Hall
Grace Hall is a Customer Support and Analytics professional at Penguin Random House in Westminster, Maryland, with prior experience at Yankee Candle, Pizza Tugos, and Baltimore County Public Schools.
Current Role at Penguin Random House
Grace Hall currently holds the position of Customer Support and Analytics at Penguin Random House in Westminster, Maryland, United States. She started working there in August 2020. In this role, she manages customer inquiries and conducts data analysis to enhance customer satisfaction.
Previous Experience at Yankee Candle
Grace Hall worked as a Second Assistant Manager at Yankee Candle in Towson, Maryland, United States, for 5 months from 2016 to 2017. During her time there, she supervised store operations, provided customer service, and assisted in managing staff.
Previous Experience at Pizza Tugos
Grace Hall was a Call Center Specialist at Pizza Tugos in Ocean City, Maryland, for 2 years, from 2016 to 2018. In this role, she handled incoming customer calls, processed orders, and addressed customer inquiries and complaints.
Education at Towson University
Grace Hall attended Towson University from 2014 to 2018, where she studied Elementary Education and Teaching. She earned a Bachelor's degree, which equipped her with the foundational knowledge and skills for her future roles in education and customer support.
Experience at Baltimore County Public Schools
Grace Hall gained valuable experience working as a Student Teacher at Baltimore County Public Schools for 3 years, from 2015 to 2018. During this period, she developed teaching plans, conducted classroom sessions, and supported student learning.