Haiyan Jin
About Haiyan Jin
Haiyan Jin is a Senior Customer Service Representative at Penguin Random House, with a background in training management and international business law.
Position at Penguin Random House
Haiyan Jin currently serves as a Senior Customer Service Representative at Penguin Random House. In this role, she oversees the communication and processing of over 150 orders daily, ensuring they are managed accurately and efficiently. She also plays a critical role in system improvements and changes to processes and procedures within the company.
Previous Role at Orient International
Before joining Penguin Random House, Haiyan Jin worked as a Training Manager in the Human Resources Department at Orient International (Holding) Co. Ltd. from 1995 to 2003. During her 8 years in this position in China, she gained significant experience in HR and training management.
Educational Background
Haiyan Jin holds a Master of Management degree from Massey University, which she earned from 2003 to 2005. She also has a Postgraduate Diploma in International Business Law from Shanghai University of International Business and Economics, completed from 2001 to 2005. Additionally, she obtained a Bachelor of Arts in English Literature from Shanghai International Studies University, graduating in 1995.
Key Responsibilities at Penguin Random House
In her tenure at Penguin Random House, Haiyan Jin has managed a variety of responsibilities, including running all reports for publishers and ensuring precise accuracy in reviewing and reconciling data. She initially started in a claims role in the warehouse, overseeing returns and claims related to trading companies. Her efforts have garnered positive feedback from the Australian team, particularly during periods of change.
Professional Development
To enhance her skills further, Haiyan Jin completed an online Customer Service Course in 2017. This course contributed to her professional development and ability to provide excellent customer service, a key aspect of her role at Penguin Random House.