Kelsey Galvez
About Kelsey Galvez
Kelsey Galvez is the Customer Operations Manager at Penguin Random House, with a background in sales support and marketing at HarperCollins Publishers and other organizations.
Title
Kelsey Galvez is the Customer Operations Manager at Penguin Random House.
Current Company
Kelsey Galvez currently works as the Customer Operations Manager at Penguin Random House. In this role, Kelsey has implemented a new customer feedback system that improved customer satisfaction scores by 15%. Kelsey also led a cross-functional team to streamline order processing, reducing the average order fulfillment time by 20%, and has developed and conducted training programs for new hires in the Customer Operations department. Additionally, Kelsey coordinated a major system upgrade project to enhance the efficiency of the customer service platform.
Past Work Experience
Before joining Penguin Random House, Kelsey Galvez worked at HarperCollins Publishers in several roles. Between 2019 and 2021, Kelsey served as a Sales Support Associate, Sales Operations, after previously working as a Sales Support Coordinator from 2016 to 2019. Kelsey was recognized for outstanding performance, receiving the 'Employee of the Month' award twice. Additionally, Kelsey worked as a Marketing Associate at MRY for four months in 2015, and in various administrative and assistant roles at Acelero Learning, NJRetina, Garwood Family Center Y, Barnes & Noble, and Kumon North America, Inc.
Education
Kelsey Galvez studied at Rutgers University-New Brunswick, where they achieved a Bachelor's Degree in Linguistics and Spanish from 2010 to 2014. Additionally, Kelsey spent 11 months in 2013 studying Spanish Language and Literature at the University of Valencia.
Skills and Expertise
Kelsey Galvez has a diverse set of skills and expertise developed through varied roles in customer operations, sales support, marketing, and administration. These include implementing customer feedback systems, streamlining order processing, conducting training programs, and coordinating system upgrades. Kelsey's educational background in Linguistics and Spanish further complements their professional capabilities, particularly in roles that require strong communication and organizational skills.