Kyle Myers
About Kyle Myers
Kyle Myers is a Customer Service Coordinator at Penguin Random House with a background in business and extensive experience in customer service roles.
Title: Customer Service Coordinator
Kyle Myers is currently the Customer Service Coordinator - Special Markets at Penguin Random House. This role involves coordinating and ensuring smooth customer service operations specifically tailored towards special markets. By leveraging expertise in business process improvement, Kyle plays an essential role in enhancing customer satisfaction and engagement.
Experienced in Publishing Industry
Kyle Myers has a demonstrated history of working in the publishing industry, particularly with Penguin Random House. Beginning as a Customer Service Representative in 2018, Kyle moved up to the role of Customer Service Associate in 2019, and currently holds the position of Customer Service Coordinator - Special Markets. This progression reflects a deep understanding of the industry's unique challenges and an ability to effectively support its customer base.
Education and Academic Background
Kyle Myers has a diverse educational background. He holds a Bachelor's degree in Business from Strayer University and an Associate of Arts (A.A.) in General Studies from Carroll Community College. Additionally, he completed general coursework for a year at Notre Dame of Maryland University. This academic background supports his expertise in business process improvement and customer service operations.
Skills and Expertise in Customer Service
Kyle Myers has developed a range of skills crucial for customer service. These include Business Process Improvement, Event Planning, and proficiency in Microsoft Excel. His strong communication skills enable him to effectively coordinate with special markets and ensure customer needs are met. These competencies are vital for optimizing customer service operations and enhancing overall customer engagement.
Previous Roles and Experience
Before his current role, Kyle Myers accumulated significant experience in various customer service and managerial positions. He served as an Assistant Customer Service Manager & Shipping Coordinator at Shelter Systems Inc, Operations Support Administrator at Edaptive Systems, LLC, and Special Education Assistant at Carroll County Public Schools. Additionally, he is currently managing Country Kitchen Restaurant in Taneytown, Maryland. Each of these roles has contributed to his comprehensive understanding of customer service and operations management.