Megan Cevallos
About Megan Cevallos
Megan Cevallos is the Lead Business Analyst at Penguin Random House, with a background in business and information technology, and a history of developing sales-driving tools and improving customer service interactions.
Company
Megan Cevallos is currently employed as Lead Business Analyst at Penguin Random House. At Penguin Random House, Megan has been instrumental in developing tools designed to drive sales, enhance customer service interactions, and resolve data concerns. Her role involves significant collaboration with various departments to ensure that the tools align with the company’s broader objectives and improve overall efficiency.
Title
Megan Cevallos holds the title of Lead Business Analyst. In this capacity, she has demonstrated a strong ability to develop innovative solutions that address both business requirements and technological challenges. Her expertise in analyzing and interpreting data has played a crucial role in driving sales and customer service improvements at Penguin Random House.
Education and Expertise
Megan Cevallos has a dual educational background that includes a Master of Science (MS) in Information Technology from Towson University, and a Bachelor of Business Administration (B.B.A.) in Finance from Hood College. Her academic achievements have equipped her with a comprehensive understanding of both business management and technological innovation, enabling her to develop effective solutions that meet diverse business needs.
Professional Background
Before her current role at Penguin Random House, Megan Cevallos accumulated extensive experience through various positions. She was the Revenue Operations Manager and Solutions Analyst at MarketWise Solutions, and also served as an IT Operations/Support Specialist. Additionally, Megan has experience as a Member Services Consultant at Stansberry Research, Corporate Trust Services Account Associate II at Wells Fargo, and held internships at Trident Enterprises and Re-elect Randy Mayoral Campaign. Her early career included roles such as Vice President of Students Helping Honduras, Student Team Admissions Representative at Hood College, and Customer Service Sales Representative at The Candy Kitchen.
Approach to Challenges
Megan Cevallos is known for her proactive approach to tackling challenges. She consistently seeks creative solutions to maximize platform usability and ensure a high-quality customer experience. Her positive attitude and open-mindedness have been pivotal in her career development, especially in fast-paced environments where complex technological challenges are prevalent. Her ability to maintain a customer-focused approach has been a defining trait throughout her professional journey.