Nicholas Tanner
About Nicholas Tanner
Nicholas Tanner is the Head Of Service Delivery at Penguin Random House in London, United Kingdom, with extensive experience in IT service management across various sectors.
Title
Nicholas Tanner currently serves as the Head Of Service Delivery at Penguin Random House in London, United Kingdom.
Previous Roles
Nicholas Tanner has held several positions in the IT service and support field. He served as Regional Service Delivery Manager - EMEA at Ricoh Europe (2018-2019) and Global Support Manager (2016-2018) and Global Desktop Operations Manager (2014-2016) at YOOX NET-A-PORTER GROUP. At dmg media, he held roles such as National Desktop Services Manager (2012-2014), Regional Desktop Services Manager - Midlands (2009-2012), Desktop Services Team Leader (2007-2009), Application and Desktop Technician (2003-2007), Operation Services Technician (1999-2003), Desktop Support Technician in 1999, and HR Administrative Assistant (1998-1999).
ITIL Certification and Service Management Expertise
Nicholas Tanner holds an ITIL Expert certification, validating his comprehensive understanding of IT service management. His specialty lies in strategic, operational, and technical best practice service management, key to reaching organizational goals in various industrial sectors.
Industry Experience
With a career spanning multiple sectors including manufacturing, publishing, global media, and luxury ecommerce, Nicholas Tanner's extensive experience equips him to address diverse IT issues. His roles have required him to lead teams providing 24/365 support, applying his customer-focused and commercially astute approach.
Leadership and Team Mentoring
Nicholas Tanner has a notable background in mentoring and coaching large, diverse, and high-performing service teams. His ability to combine technical support expertise with effective people management has driven transformational change in his various roles.