Steve Reter
About Steve Reter
Steve Reter is a Client Services Analyst at Penguin Random House in Westminster, Maryland, with a background in IT service and sales roles.
Company
Currently, Steve Reter works at Penguin Random House in Westminster, Maryland, United States. He serves as a Client Services Analyst, providing support and solutions to enhance client satisfaction and maintain high standards in client services.
Title
Steve Reter holds the position of Client Services Analyst. His role focuses on delivering top-notch client support, problem resolution, and ensuring positive client experiences at Penguin Random House.
Professional Background
Steve Reter has a diverse professional background. Before his current role, he worked as a Senior IT Service Desk Analyst at Penguin Random House for nine years. He also served as a Sales Expert at Apple Inc. for one year and as a Scanner Operator/Sorter Operator at Computer Science Corporation for four months. Additionally, he has experience as a Substitute Teacher at Baltimore County Public Schools and an Account Executive at Allied Integrated Marketing.
Education and Expertise
Steve Reter holds a B.S. in Business Administration/Marketing from Towson University, where he studied from 1999 to 2003. He completed his high school education at Owings Mills High School. His expertise includes systems support, end-user training, problem resolution, market research, and strategic communications. He is proficient in both MS Office and Mac OS X operating systems.
Skills and Abilities
Steve Reter is known for his advanced skills in systems support, end-user training, and problem resolution. He possesses strong facilitation skills, is action-oriented, and has a record of consistent, high-quality performance in IT roles. He excels in customer service, teamwork, and is proficient in iOS and Microsoft Windows operating systems. His approachability and strong interpersonal skills make him effective in maintaining positive client relationships.