Tara U.
About Tara U.
Tara U. is the Customer Support & Analytics Supervisor at Penguin Random House, with over a decade of experience at the company and a background in both retail and revenue management.
Title and Current Role
Tara U. holds the title of Customer Support & Analytics | Supervisor at Penguin Random House. In this capacity, she oversees a team focused on customer support and analytics, ensuring smooth operations and effective vendor support. Her role involves both managing a team and utilizing data-driven insights to enhance customer service.
Professional History at Penguin Random House
Tara U. has been a part of Penguin Random House for over a decade. She started her career at the company in 2010 as a Data Management Services Coordinator and worked her way up through various roles. From 2014 to 2018, she served as a Consumer Digital Specialist, before transitioning to Customer Support & Analytics | Team Lead for 10 months from 2018 to 2019. Currently, Tara is the Customer Support & Analytics | Supervisor, a role she excels at by leveraging her long-term experience within the organization.
Previous Experience at GF Management
Before joining Penguin Random House, Tara U. gained extensive experience at GF Management. She worked as a Revenue Manager (Rooms Reservations & Revenue Audit) from 1998 to 2001 in the Maryland Area. She was then promoted to Area Director of Revenue Management in the Southeast Region of the United States in 2001. These roles provided her with a strong foundation in revenue management and customer service.
Early Career and Retail Experience
Tara U. began her professional journey at Barnes & Noble, Inc., where she worked as a Bookseller from 2002 to 2008. This experience in the retail industry enabled her to develop essential customer service skills and gain a better understanding of consumer behavior, which have been beneficial in her subsequent roles in the publishing industry.
Educational Background in Publishing and History
Tara U. holds a Master of Professional Studies in Publishing from The George Washington University - College of Professional Studies, which she attended from 2017 to 2019. She also earned a Bachelor of Arts in History from Notre Dame of Maryland University, where she studied from 1995 to 1999. Her educational background has provided her with a solid foundation in both publishing and historical analysis.