Joe James
About Joe James
Joe James is a Parts Counterman and Core and Warranty Specialist at Penn Power Group in Philadelphia, Pennsylvania, where he has worked since 2001. With over 23 years of experience in the commercial vehicle industry, he specializes in parts sales and warranty management.
Work at Penn Power Group
Joe James has been employed at Penn Power Group since 2001, serving as a Parts Counterman and Core and Warranty Specialist. His role involves managing parts sales and overseeing warranty claims specifically for commercial vehicles. With over 23 years of experience at this company, he has developed a deep understanding of the parts and warranty processes within the commercial vehicle sector.
Previous Experience at Cintas
Prior to his tenure at Penn Power Group, Joe James worked at Cintas for a brief period of six months in 2001. In this role, he served as a Sales and Service Representative in Cincinnati, Ohio. This experience contributed to his foundational skills in customer service and sales, which he later applied in the commercial vehicle industry.
Specialization in Parts Sales and Warranty Management
Joe James specializes in parts sales and warranty management for commercial vehicles. His expertise includes handling core returns and managing warranty claims, which are critical components of the parts supply chain in the commercial vehicle industry. His extensive experience allows him to navigate complex warranty processes effectively.
Industry Experience
With over two decades of experience in the commercial vehicle industry, Joe James has built a comprehensive knowledge base that supports his current role. His long-standing career has equipped him with insights into industry trends, customer needs, and effective parts management strategies.