Carrie Vick
About Carrie Vick
Carrie Vick is the Director of Customer Success at PeopleFluent and the Founder of ForwardFactor, with extensive experience in HRIS systems and organizational development.
Company
Carrie Vick is currently the Director of Customer Success at PeopleFluent. She is also the Founder of ForwardFactor, where she aims to leverage her extensive experience in customer success and talent management to innovate and drive business outcomes.
Title
Carrie Vick holds the position of Director of Customer Success at PeopleFluent and is the Founder of ForwardFactor. Her roles focus on driving customer satisfaction and developing strategic initiatives to support overall business growth.
Education and Expertise
Carrie Vick studied at The University of Texas at Arlington from 1992 to 1996. She also attended iPEC Coaching from 2020 to 2021, where she gained further knowledge to deepen her expertise. Carrie has notable proficiency in implementing and managing Learning Management Systems and Content, as well as experience with Compensation Planning and Recruiting Applications. She has a strong background in Organizational Development and Succession Planning, and extensive experience with HRIS systems including PeopleSoft and Taleo. Additionally, she is skilled in using SaaS and XML technologies.
Background
Carrie Vick has a diverse professional background, having held several roles in various organizations. She served as Director of Customer Success at Reflektive from 2018 to 2021, and as Talent Management Solutions Architect at Cornerstone OnDemand from 2017 to 2018. Prior to that, she was the Customer Success Director at HireVue from 2016 to 2017. She also worked as Sr Manager, IT Customer Support at Dallas Fort Worth International Airport (DFW) from 2013 to 2016, and as Sr Manager, HRBPO Talent Delivery at Aon Hewitt from 2012 to 2013. Carrie spent a significant part of her career at SAP SuccessFactors, where she served as Customer Value/Support Account Manager from 2008 to 2013 and as Professional Services Implementation Consultant from 2007 to 2008. Earlier in her career, she was an HRIS Project Manager at Citigroup from 2006 to 2007, and an HRIS Analyst at DFW International Airport from 2000 to 2006.