Derrek Jennings
About Derrek Jennings
Derrek Jennings is an Escalation Manager at PeopleFluent in Waltham, Massachusetts, with over 20 years of experience in technical support and management roles.
Current Role as Escalation Manager
Derrek Jennings currently serves as an Escalation Manager at PeopleFluent based in Waltham, Massachusetts, United States. In this role, he is responsible for handling escalated customer issues that require advanced expertise and resolution strategies. He employs his extensive technical and managerial experience to ensure optimal client satisfaction and system performance.
Professional Journey at PeopleFluent
Derrek Jennings has been with PeopleFluent for over a decade, starting in 2007. He initially worked as a Consulting Project Manager at its predecessor, Peopleclick, for 11 months before transitioning to PeopleFluent. Between 2008 and 2012, he served as the Manager of Technical Support, a role that further leveraged his expertise in technical issue resolution and customer support. His cumulative experience within the company has culminated in his current position as an Escalation Manager.
Previous Experience in Software Support and Management
Prior to joining PeopleFluent, Derrek Jennings held significant roles at Residential Management Systems, Inc. From 2000 to 2007, he worked as a Manager of Software Support, overseeing support operations and ensuring customer issues were addressed promptly. He also spent a year as a Technical Support Specialist from 1999 to 2000, which laid the foundation for his career in technical support and management.
Educational Background
Derrek Jennings completed his education at Saint Mary's University, where he earned a Bachelor of Commerce degree. He attended the university from 1993 to 1998, acquiring a solid foundation in commerce and business practices that would support his future roles in technical support and management.
Expertise in Technical Support and Management
With over 20 years of experience in technical support and management roles, Derrek Jennings has gathered extensive knowledge in software support and project management. His career has spanned various managerial positions, enabling him to hone his skills in resolving complex technical issues and leading support teams effectively. This extensive background supports his current role as an Escalation Manager, where he continues to apply his expertise to improve customer service outcomes.