Derrek Jennings
About Derrek Jennings
Derrek Jennings is the Vice President of Support at PeopleFluent, with over 20 years of experience in technical support and customer service roles within the SaaS industry.
Vice President, Support at PeopleFluent
Derrek Jennings currently serves as the Vice President, Support at PeopleFluent. In this role, he oversees support operations and ensures the delivery of quality customer service. He brings considerable expertise to this position, utilizing strategic thinking and cross-organizational collaboration to enhance customer satisfaction.
Previous Positions at PeopleFluent
Before becoming Vice President, Support, Derrek Jennings held multiple positions at PeopleFluent. He was the Escalation Manager from 2011 to 2022, where he managed critical issues and worked to resolve escalated customer concerns. Prior to that, he served as Manager, Technical Support from 2008 to 2012, where he led a team responsible for providing technical assistance to customers.
Career at Residential Management Systems, Inc.
Derrek Jennings worked at Residential Management Systems, Inc. before joining PeopleFluent. He started as a Technical Support Specialist from 1999 to 2000 and later became Manager, Software Support from 2000 to 2007. During his tenure, he was responsible for overseeing software support operations and enhancing the customer service experience.
Bachelor of Commerce from Saint Mary's University
Derrek Jennings holds a Bachelor of Commerce (BCom) from Saint Mary's University, which he completed between 1993 and 1998. This academic foundation laid the groundwork for his extensive career in technical support and customer service roles within the SaaS industry.
Over 20 Years of Experience in SaaS Industry
With over two decades of experience, Derrek Jennings has established himself as a seasoned professional in the SaaS industry. He is known for his ability to investigate and synthesize factual results, which drives effective actions taken by both staff and customers. He is also adept at working in fast-paced environments with a strong sense of urgency.