Diane Jones
About Diane Jones
Diane Jones is the Product Documentation Manager at PeopleFluent with over 12 years of experience in agile software development teams and a background in technical writing and customer success.
Title and Company
Diane Jones is currently serving as the Product Documentation Manager at PeopleFluent.
Professional History at JAGGAER
Diane Jones has extensive professional experience at JAGGAER, where she held multiple roles over a period spanning more than a decade. From 2009 to 2011, she worked as a Supplier Enablement Specialist in Morrisville, NC. She transitioned to a Technical Writer role from 2011 to 2015, also in Morrisville, NC. For the next four years, Diane served as Documentation Team Lead in Morrisville, NC. Subsequently, she was promoted to Manager, Documentation for JAGGAER, LLC, a position she held from 2019 to 2021 in Wilmington, NC. Recently, she worked as a Customer Success Manager at JAGGAER from 2021 to 2022.
Educational Background
Diane Jones earned her Bachelor’s degree in English/Secondary Education from The College of New Jersey. Her academic background in English prepared her well for her various roles in documentation and technical writing.
Expertise and Specializations
Diane Jones specializes in translating complex technical information for diverse stakeholders, including customers, suppliers, and internal consumers. She has over 12 years of experience working with agile software development teams and possesses a well-rounded knowledge of SaaS. Her expertise extends to roles in project management, product implementation, documentation, and training.
Professional Skills
Diane Jones is known as a proactive self-starter who identifies opportunities to foster customer success. Her career illustrates her ability to manage and lead documentation teams effectively and contribute to project implementation.