Kimberly Smalls
About Kimberly Smalls
Kimberly Smalls is a Senior Technical Writer at PeopleFluent in the Raleigh-Durham, North Carolina Area, with extensive experience in technical writing and documentation tools.
Current Position at PeopleFluent
Kimberly Smalls is currently employed at PeopleFluent as a Senior Technical Writer, where she operates out of the Raleigh-Durham, North Carolina area. In this role, she leverages her extensive experience to produce and publish online help, release notes, and user guides using FrameMaker 2020 and RoboHelp 2020.
Previous Employment History
Kimberly Smalls has an extensive work history in technical writing. She has held positions at AT&T Government Services, L-3 Communications, Itron, Blackbaud, Scientific Research Corporation, Resource Consultants Inc. (RCI), Election Systems & Software, Toone, Paper, & Screen (TPS), and Healthmatics. Her career spans roles including Senior Technical Writer, Technical Writer/Editor III, and Human Resources Administrator in various locations including Raleigh-Durham, Fayetteville, Cary, Charleston, and College Park.
Educational Background
Kimberly Smalls pursued graduate-level coursework at the University of Maryland, College Park from 1993 to 1996. She holds a Bachelor's degree from North Carolina Central University, achieved from 1988 to 1992. She earned her high school diploma from Westover Senior High, where she studied from 1985 to 1988.
Technical Proficiencies and Tools
Kimberly Smalls has developed proficiency in multiple technical tools and platforms. She utilizes FrameMaker, RoboHelp, and Captivate from the Adobe Technical Communication Suite, along with WebWorks ePublisher Pro, Adobe Acrobat, and Microsoft Office Suite including Excel, PowerPoint, and Word. Kimberly is skilled in using project management tools such as Jira, Subversion, SharePoint, Rally, Snagit, and more. She has experience with various Windows operating systems including MS Windows 95, 98, 2000, XP, and 7, and is proficient in HTML and XHTML languages.
Certifications and Training
Kimberly Smalls has completed several training courses relevant to her technical writing expertise. These include 'Intro to App Building with Salesforce' in June 2017, 'Kanban: Productivity & Efficiency for Agile Lean' in November 2015, 'Introduction to XHTML and CSS' in December 2011, and 'Information Mapping' in June 2003. Additionally, she holds an inactive TS/SCI Security clearance.