Sebastian Nice
About Sebastian Nice
Sebastian Nice is a Customer Success Manager at PeopleFluent in Oxford, United Kingdom, with extensive experience in account management, customer service, and business development across various industries.
Company
Sebastian Nice is currently employed as a Customer Success Manager at PeopleFluent in Oxford, United Kingdom. PeopleFluent is known for providing integrated talent management and learning solutions, along with enterprise learning software designed to drive workforce productivity.
Title
Sebastian Nice holds the position of Customer Success Manager. In his role, he focuses on ensuring customer satisfaction and retention, leveraging his extensive background in sales and customer service to support client needs effectively.
Previous Roles and Employment History
Before joining PeopleFluent, Sebastian Nice worked at multiple organizations in various roles. From 2014 to 2019, he served as a Senior Account Executive at Results Squared in Oxford. Prior to that, he was a Business Development Consultant at KnowledgePool in Bracknell for a brief period in 2014. His experience also includes roles such as Account Manager at Learning Tree International in London (2010-2014), Regional Business Manager at Shred Easy (3 months in 2010), and OGC Sales Executive at TSO (2008-2010). His career began at NatWest Bank, where he held positions as Customer Adviser (2006-2008) and Customer Service Officer (2005-2006). He also has experience as Head BarMan/Manager at Tap 'N' Tin Public House (2004-2005).
Education and Expertise
Sebastian Nice completed his education at Mid Kent College with a National Diploma in Media from 1999 to 2001. Prior to that, he attended Chatham Grammar School for Boys, where he studied a range of subjects including English, English Literature, Maths, Double Science, Art, French, and History, earning his GCSEs from 1993 to 1999. He has a robust understanding of financial planning, credit management, Microsoft Access, and Microsoft Money. Additionally, he is skilled in IT Service Management and project management, selling into the education sector, and engaging with multinational blue-chip companies.
Professional Skills and Experience
Sebastian Nice brings a wealth of experience to his role, with a decade's worth of expertise in account management and customer services. He also has substantial experience presenting to both large groups and in one-on-one sessions. His capabilities extend to selling internationally with cultural sensitivity and managing assets recovery and cashier roles. Notably, he specializes in ITIL, PRINCE2, and project management, and has worked in the IT Service Management and Project Management industries for five years.