Simon Mawer
About Simon Mawer
Simon Mawer is a Support Analyst at PeopleFluent in Sheffield, United Kingdom, with extensive experience in application support and troubleshooting.
Current Role at PeopleFluent
Simon Mawer currently holds the position of Support Analyst at PeopleFluent, based in Sheffield, United Kingdom. In this role, he is responsible for various support tasks including documenting replicated issues for escalation, providing workaround options to minimize business impact, and liaising with the hosting team for infrastructure-related issues. He also approves and assists Client Services colleagues with SQL script queries and designs data fixes for software corruption.
Previous Experience at Tribal Group
Before joining PeopleFluent, Simon Mawer amassed significant experience at Tribal Group. From 2007 to 2019, he served as an Application Support Consultant for 5 years and then as a Senior Application Support Consultant for another 7 years. During his tenure, he developed expertise in handling third-line support issues and provided root cause analysis for high-severity issues, reinforcing his adeptness in identifying and resolving software-related problems.
Early Career at Torex Retail
Simon Mawer began his career at Torex Retail, where he worked as an Application Support Consultant from 2006 to 2007 for a period of 10 months. This role set the foundation for his career in technical support and troubleshooting, helping him build the skills necessary for advanced roles in the future.
Educational Background
Simon Mawer pursued his higher education at Sheffield Hallam University, earning a Bachelor of Engineering (BEng) in Electronics and Communications Engineering from 1999 to 2003. His academic background laid the groundwork for his technical expertise, particularly in fields such as HTML, CSS, XML, Javascript, JQuery, and Java.
Technical Expertise
Simon Mawer has developed proficiency in troubleshooting issues involving HTML, CSS, XML, Javascript, JQuery, and Java. He is skilled at providing third-line support and offers mapped-out workaround options to clients to minimize business impact. He also has experience designing data fixes for software corruption issues and supplies root cause analysis for high-severity issues caused by application design or behavior.