Aidan Kinney
About Aidan Kinney
Aidan Kinney is a Product Support Manager with experience in product support and customer service. He has a background in drama from New York University and has worked at PeopleGrove in various roles since 2019.
Current Role at PeopleGrove
Aidan Kinney serves as the Product Support Manager at PeopleGrove, a position held since 2021. In this role, Aidan leads the end-to-end ownership of support modal updates, which includes creating mock-ups and conducting user testing informed by customer feedback and support metrics. Aidan collaborates closely with the Product team to prioritize enhancements based on data-driven decision-making. This role is performed remotely, allowing for flexibility in managing support operations.
Previous Experience at PeopleGrove
Prior to the current role, Aidan Kinney worked at PeopleGrove in various capacities. Aidan was a Senior Product Support Specialist from 2020 to 2021, where responsibilities included addressing complex support issues and improving customer satisfaction. Before that, Aidan served as a Customer Support Specialist from 2019 to 2020, focusing on direct customer interactions and support solutions. This progression reflects a commitment to enhancing user experience and support efficiency.
Education and Expertise
Aidan Kinney studied at New York University, where a Bachelor of Fine Arts (BFA) in Drama was achieved from 2007 to 2011. This educational background contributes to Aidan's communication skills and ability to engage with diverse audiences. The combination of education and practical experience in product support roles has equipped Aidan with a unique skill set for addressing customer needs effectively.
Contributions to User Support
In the role of Product Support Manager, Aidan Kinney has made significant contributions to user support by rewriting external tech-related support articles. This initiative aimed to enhance user-friendliness, resulting in a measurable decrease in support tickets. Aidan's focus on improving documentation reflects a proactive approach to customer service and support efficiency.