Ami Wallace
About Ami Wallace
Ami Wallace is a Customer Success Manager at PeopleGrove, where she has worked since 2022. She holds an MBA from the University of Phoenix and has a background in sales and human resources, with previous roles at Pearson and Emcore.
Current Role at PeopleGrove
Ami Wallace serves as a Customer Success Manager at PeopleGrove, a position she has held since 2022. In this role, she focuses on enhancing customer satisfaction and ensuring successful implementation of the company's services. Her responsibilities include managing client relationships and providing support to help clients achieve their goals. Ami's experience in customer success is complemented by her previous roles in sales and management.
Education and Expertise
Ami Wallace earned a Master of Business Administration from the University of Phoenix, where she studied from 2010 to 2012. Prior to this, she obtained a Bachelor of Arts in Hotel, Restaurant, and Tourism Management from New Mexico State University, with a double minor in Business Administration and Marketing, from 2000 to 2004. Her educational background provides her with a solid foundation in business principles and customer relations.
Professional Background
Ami Wallace has a diverse professional background, having worked in various roles across different organizations. She began her career as a Human Resources Analyst at Emcore from 2013 to 2014. She then joined Pearson, where she held multiple positions, including Sales Associate from 2014 to 2016, Central Regional Director for Readiness and Retention from 2016 to 2019, and Sales Representative from 2018 to 2022. This experience has equipped her with skills in sales, management, and customer engagement.
Recognitions and Achievements
In 2016, Ami Wallace was recognized as a Top Performer for her contributions to Readiness and Retention Solutions and Higher Education Services at Pearson. This acknowledgment reflects her commitment to excellence and her impact on the organization's success in these areas.
Skills and Attributes
Ami Wallace is known for her strong ability to prioritize tasks, multi-task effectively, and complete assignments efficiently and accurately. She is recognized as a detail-oriented individual who takes charge in her roles, contributing to her success in customer success management and sales.