James Kinney
About James Kinney
James Kinney is a Senior Product Support Specialist at PeopleGrove, where he has worked since 2019. He specializes in customer relations, payment solutions integration, and e-commerce platforms.
Work at PeopleGrove
James Kinney has been employed at PeopleGrove as a Senior Product Support Specialist since 2019. In this role, he focuses on managing customer relations through various digital platforms, including social media. His responsibilities include providing support and enhancing customer experiences. He utilizes a variety of customer support tools to ensure efficient service delivery.
Education and Expertise
James Kinney studied at New York University, where he earned a Bachelor of Fine Arts (BFA) in Drama from 2007 to 2011. His educational background complements his professional expertise, particularly in managing customer relations and support. He has developed advanced skills in e-commerce platforms such as Shopify and Shipwire, which contribute to streamlined operations in his current role.
Customer Support Skills
James Kinney demonstrates proficiency in utilizing a wide range of customer support tools, including Help Scout, ZenDesk, and Groove. These tools enhance customer service efficiency and enable him to effectively manage customer inquiries and issues. His experience in integrating payment solutions with Authorize.net has improved transaction processes, further supporting customer satisfaction.
Technical Proficiencies
In addition to his customer support skills, James Kinney is skilled in using content management systems like WordPress. This expertise allows him to manage online presence effectively, ensuring that digital content is organized and accessible. His technical proficiencies contribute to his overall effectiveness in his role at PeopleGrove.