Jenifer Luton, M.Ed.
About Jenifer Luton, M.Ed.
Jenifer Luton, M.Ed., serves as the Senior Director of the Customer Success Management Team at PeopleGrove, bringing over 15 years of experience in SaaS sales and account management. She is dedicated to fostering team growth and enhancing customer experiences through effective solutions.
Current Role at PeopleGrove
Jenifer Luton serves as the Senior Director of the Customer Success Management Team at PeopleGrove. She has held this position since 2023. In her current role, she focuses on enhancing customer experience and managing her team effectively. Her leadership emphasizes the growth of individuals within her team and the impact of solutions through partnerships.
Previous Experience at PeopleGrove
Prior to her current role, Jenifer Luton worked at PeopleGrove in various capacities. She served as the Director of the Customer Success Management Team from 2021 to 2023 and as an Enterprise Partner Manager from 2020 to 2021. Additionally, she was a Strategic Partner Manager at PeopleGrove from 2019 to 2020. Her tenure at PeopleGrove has contributed to her extensive experience in customer success and management.
Career Background in Education and SaaS
Jenifer Luton has over 15 years of experience in SaaS sales, account management, and customer success. Her career includes significant roles at Pearson, where she worked as an Account Implementation Manager, Senior Sales Specialist, East Regional Director of Strategic Partnerships, and National Director of Institutional Services. She also held positions at Montgomery College, StraighterLine, SMARTHINKING, Inc., and the University of South Carolina, where she gained diverse experience in educational settings.
Educational Qualifications
Jenifer Luton earned a Master of Education (M.Ed.) in Higher Education and Student Affairs from the University of South Carolina. She also holds a Bachelor of Arts (B.A.) in Elementary Education from Clemson University. Her educational background supports her expertise in student affairs and educational management.
Skills and Areas of Expertise
Jenifer Luton possesses skills in change management and expansion strategies. Her focus on customer experience and team management is evident in her current role. She is passionate about fostering individual growth within her team and leveraging partnerships to enhance the impact of solutions.