Jennifer Albrecht
About Jennifer Albrecht
Jennifer Albrecht serves as the Vice President of Customer Success at PeopleGrove, bringing extensive experience in executive leadership and customer strategy within the higher education and enterprise SaaS sectors.
Current Role at PeopleGrove
Jennifer Albrecht serves as the Vice President of Customer Success at PeopleGrove since 2022. In this role, she is responsible for overseeing customer success initiatives and ensuring client satisfaction. Her leadership focuses on enhancing customer experiences and driving successful outcomes for users of the PeopleGrove platform.
Previous Experience at Ellucian
Prior to her current position, Jennifer held multiple roles at Ellucian. She served as Director of Sales Strategy and Development for 11 months in 2017, and as Director of Account Strategy for North American Markets from 2018 to 2021. Additionally, she worked on Global Go To Market and Product Launch Strategy from 2016 to 2017. Her tenure at Ellucian involved significant contributions to sales and account management strategies.
Leadership Experience in Customer Success
Jennifer has extensive experience in customer success leadership. Before joining PeopleGrove, she was the Vice President of Customer Success at Cayuse LLC for one year. Her roles have consistently involved managing customer relationships and ensuring successful implementation of enterprise solutions, particularly in the higher education sector.
Educational Background
Jennifer Albrecht earned a Bachelor of Arts degree in Economics from Washington and Lee University, where she studied from 1995 to 1999. This educational foundation has informed her strategic approach to business and technology in her subsequent career.
Public Speaking Engagements
Jennifer is actively seeking public speaking opportunities, including mainstage presentations, virtual engagements, panel moderation, and keynote interviews. Her expertise in customer success and enterprise technology positions her as a knowledgeable speaker in these areas.